Terms of service

Effective: September 11, 2026

Who we are

Total Booze is operated by Total Booze LLC, 2301 Laguna Circle, North Miami, FL 33181, United States. Our store offers drinks, snacks and related products for local delivery in Nassau, The Bahamas. Contact us at support@totalbooze.com or +1 (407) 529-6759.

These terms apply to purchases from totalbooze.com together with our Return and Refund Policy, Delivery Policy and Privacy Policy. Review your items, quantities, delivery details and final total before paying. The terms displayed when you purchase apply to that order.

Alcohol orders and responsible delivery

Alcohol purchasers and recipients must meet the applicable legal age requirements. We may request valid government-issued photo identification and refuse an alcohol handoff where age cannot be verified, the recipient is intoxicated, or delivery would be unlawful or unsafe. Do not order alcohol for an underage person. Alcohol is handed to an eligible adult, not left unattended. A refused or unsuccessful handoff is not recorded as a completed delivery.

Payment, pricing and availability

You must be authorized to use the payment method supplied. Provide accurate billing information, a working email address and a reachable telephone number. Product prices and any applicable taxes, discounts and delivery fees are shown before payment. Your bank may apply its own currency conversion or other fees.

Orders are subject to stock availability and reasonable payment verification. We may contact you to verify an order or delivery change, or pause dispatch while a concern is investigated. We do not ask you to send your full card number, card security code, banking password or one-time bank authentication code by email, chat or WhatsApp.

We will ask before substituting a product or increasing an agreed price. If we cannot supply an item or cancel an order ourselves, we will return the corresponding payment, including any delivery charge for a wholly cancelled order, as required by applicable law. We will not keep payment for products we do not supply.

Final sales and customer cancellation

All sales are final for change of mind. Once a purchase is completed, we do not offer voluntary refunds, returns or exchanges for unwanted products, over-ordering, a change of travel plans or a customer cancellation. This applies to unopened products as well as opened products.

This final-sale rule does not exclude any refund, replacement or other remedy required by law, including where products are defective, materially misdescribed, incorrectly supplied or not delivered as agreed. See our Return and Refund Policy for reporting a problem. Contact us promptly about changes; we may be able to adjust delivery arrangements, but changes are subject to availability and our confirmation.

Delivery and scheduling

We deliver on New Providence and Paradise Island, including homes, hotels, Airbnbs, villas and marinas. Available dates and windows are shown during ordering. Same-day service depends on operating hours, availability and the applicable cutoff. Windows are estimates rather than guaranteed arrival times. We will contact you about material delays; this does not remove your legal remedies if we fail to deliver as agreed.

Give us the complete address, exact hotel or marina name, reservation name where relevant, room or slip details if known, access instructions and a reachable contact. Address or recipient changes must be requested through our published contact channels and confirmed by us. We may verify changes before dispatch.

Hotels, yachts and authorized recipients

For delivery before your arrival or when you cannot meet the driver, tell us expressly who may accept the order on your behalf. We arrange hotel acceptance; permission to enter a room and in-room placement depend on the hotel and are not guaranteed. Naming a hotel as the address alone is not permission to leave an order with any person there.

When you authorize a hotel desk, concierge, villa host, yacht crew member or other eligible adult to accept the order, we may hand it to that recipient at the agreed location. We record the handoff and notify you. A room-delivery request is not satisfied merely by a reception handoff unless you approved that arrangement. Contact us promptly if the recipient or location in your delivery confirmation is incorrect.

Delivery records and problems

To document delivery and investigate issues, we may record the order number, delivery location and time, recipient name and role, signature or other acknowledgment, relevant delivery photographs and driver notes. Where supported by our delivery tools, location data may also be recorded. These records are used in accordance with our Privacy Policy and are evidence of the handoff; they do not make a delivery record conclusive or remove your right to report a genuine problem.

If no eligible or authorized recipient is available, access is refused, or the location cannot be reached, we will attempt to contact you and record an unsuccessful attempt. Any redelivery fee must be explained and agreed before it is charged. Our final-sale rule remains subject to your statutory rights.

Questions, payment disputes and fraud

If something is wrong, contact support@totalbooze.com or +1 (407) 529-6759 with your order number so we can investigate. Please provide accurate information and cooperate with reasonable requests for details. This contact process does not prevent you from contacting your bank or exercising a legal right, and does not shorten a bank or legal deadline.

We may provide relevant, accurate order, payment authentication, communication and delivery records to payment processors, card networks, banks or competent authorities to investigate suspected fraud or respond to a dispute. We do not impose a contractual ban on chargebacks or treat every dispute as fraud. Refunds and dispute responses will be coordinated to avoid duplicate reimbursement.

Website use, legal rights and updates

Do not misuse this website, impersonate someone, submit fraudulent orders or interfere with its security. Third-party links do not imply a commercial affiliation. Our website content and branding may not be commercially reproduced without permission, except as allowed by law.

These terms are governed by the laws of The Bahamas, without excluding mandatory protections that apply to you. Nothing excludes liability or rights that cannot lawfully be excluded. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. Updates apply prospectively and do not remove rights attached to an existing order.