Frequently Asked Questions
Ordering and Delivery
How do I place an order?
How do I place an order?
Simply browse our website, add items to your cart and complete checkout. Enter your delivery details and your order will be prepared and delivered to your location.
Where do you deliver?
Where do you deliver?
We deliver across Nassau, Bahamas including homes, hotels, Airbnbs, marinas and event locations.
How long does delivery take?
How long does delivery take?
Delivery times vary depending on your location and time of order. Same day delivery is available within operating hours.
Can I schedule an order in advance?
Can I schedule an order in advance?
Yes. You can place your order in advance and schedule delivery for your preferred date and time, including your arrival day.
Orders and Requirements
Is there a minimum order amount?
Is there a minimum order amount?
Yes. A minimum order amount may apply. This will be shown at checkout.
Is there a maximum order limit?
Is there a maximum order limit?
No. You can order as much as you need, whether for personal use or large events.
Can I order for a hotel or Airbnb?
Can I order for a hotel or Airbnb?
Yes. We regularly deliver to hotels and Airbnbs across Nassau. Please include clear delivery instructions at checkout.
Do you deliver to yachts and marinas?
Do you deliver to yachts and marinas?
Yes. We provide delivery to marinas and yachts. Be sure to include the marina name and any access details.
Products and Availability
What can I order from Total Booze?
What can I order from Total Booze?
We offer a wide selection including:
- Spirits such as vodka, rum, whiskey and tequila
- Wine including red, white, rosé and sparkling
- Beer and hard seltzers
- Mixers, juices, sodas and essentials
- Ice and water
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
Are all items always in stock?
Are all items always in stock?
We aim to keep all listed products available. If an item is unavailable, we may contact you with a suitable replacement.
Payments and Checkout
What payment methods do you accept?
What payment methods do you accept?
We accept secure online payments through our checkout system.
Is my payment secure?
Is my payment secure?
Yes. All payments are processed securely through trusted payment providers.
General Questions
Can I place a last minute order?
Can I place a last minute order?
Yes. We accept same day orders within operating hours, subject to availability.
What if I have special delivery instructions?
What if I have special delivery instructions?
You can include any notes at checkout to help ensure a smooth delivery.
Do you offer provisioning services?
Do you offer provisioning services?
Yes. We offer custom orders for villas, yachts and events. You can contact us for larger or specialised requests.