Shipping policy

Effective: September 11, 2026

Where and when we deliver

Total Booze delivers to New Providence and Paradise Island, including Nassau, Cable Beach, Baha Mar, hotels, homes, Airbnbs, villas and marinas. Delivery to other Bahamian islands is not offered through our standard local delivery checkout.

Our online minimum order is $75. Delivery is free on orders over $150; any delivery charge is displayed before payment. Available dates and time windows appear during ordering. Same-day delivery is available during operating hours subject to capacity and cutoffs. You can schedule ahead using the available dates, currently up to 30 days in advance.

Delivery windows are estimates, not guaranteed arrival times. We will contact you about a significant delay or an issue affecting your booking. Your legal remedies for failure to deliver as agreed remain available.

Make the handoff easy

Provide your full name, reachable phone number, email address and complete delivery address. For a hotel, use its exact name and the name on the reservation. For a yacht, include the marina, yacht name and slip or berth if known. Include access instructions and update us if your details change. We must confirm a change of delivery address or recipient before it takes effect.

Hotel and pre-arrival orders

We arrange hotel acceptance. If you want delivery before arrival or cannot meet the driver, expressly authorize a hotel desk, concierge or other named adult recipient. We will confirm the arrangement. Hotel acceptance is different from in-room placement; room access depends on the property and is not guaranteed. We are an independent retailer, not an official service of the hotels or marinas we deliver to.

Adult receipt and delivery confirmation

Alcohol is handed to a recipient who meets the applicable legal age requirements. Photo ID may be requested. We do not leave alcohol unattended. Delivery records may include the recipient name and role, time, location, signature or acknowledgment, delivery photos and driver notes. We use these records to confirm the handoff and investigate issues, as described in our Privacy Policy.

If delivery cannot be completed

If we cannot reach you, verify an eligible recipient or access the agreed location, we will attempt to contact you and record the attempt. We will discuss available next steps. Any proposed redelivery fee will be disclosed and agreed before charging. A failed attempt is not marked as completed delivery. The Return and Refund Policy applies, subject always to your legal rights.

Need help?

Contact support@totalbooze.com or +1 (407) 529-6759 with your order number. If an order is reported as delivered but you cannot locate it, we will review the handoff details with you and, where authorized, the hotel or other recipient.